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DN
Deepa Nair
Support Agent
Queue · 14 open
Mine · 6
Unassigned · 5
Escalated · 3
Rahul Verma
2m
Missing 1 item — curd not in bag
Live order
Sneha Iyer
6m
Rider marked delivered, nothing arrived
Escalated
MK Super Bazaar
11m
Payout mismatch for last week
Partner
Imran Sheikh
14m
Store closed on arrival, cannot pick
Rider
Deepa N.
22m
Refund not received after 5 days
Refund
Anand Provisions
31m
Want to pause store for 2 hours
Partner
Rahul Verma · Club member
32 orders · ₹18,420 lifetime · 1 refund
Escalate
Resolve
Hi, my order arrived but the Nandini curd is missing from the bag.
Sorry about that, Rahul. I can see Shree Fresh Farms packed 2 of 3 items — the curd was marked out of stock at pick time and we missed telling you.
Can I get it delivered or refunded?
Refunding ₹52 to your UPI now — it lands in under 2 hours. I have also flagged the store so this SKU goes off-shelf.
Agent applied ₹52 refund to source
Apply refund
Reassign rider
Send apology credit
Call store
Send
Order #FT-88214
Placed
9:38 AM
Delivered
9:47 AM
Stores
2
Rider
Imran S.
Order value
₹412
Payment
UPI · paid
Actions
Refund a single item
Issue Fingertipz credit
Mark SKU out of stock
Open store scorecard
Replay rider GPS trail