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Support Playbook
Escalation SLAs & macros, all in one place.
DN
Deepa Nair
Support Agent
Good morning, Deepa
Here's what's happening with your queue today
Open Tickets
14
+3 vs yesterday
Avg Response Time
3.2 min
−0.6 min
Resolved Today
38
+9 vs avg
CSAT Score
4.6 / 5
+0.1
Ticket Volume
Queue Breakdown
100
Tickets
Live order38%
Refund24%
Partner20%
Rider18%
Recent EscalationsOpen Queue
TICKETISSUETIME
ST-4421
Sneha Iyer
ST-4408
MK Super Bazaar
ST-4390
Deepa N.